Contact Us
Get in touch
Have a question about our instruments, an order, or need assistance? We’re here to help. Reach out and we’ll get back to you as soon as possible.
Find Us Here
Visit our workshop or get in touch from anywhere in the world.
Address
Onur, Akın Kıvanç Sk. No:82 B, 35520 Bayraklı/İzmir
Phone
+90 551 211 88 38
info@ethnoinstruments.com
Frequently Asked Questions
Find quick answers to common questions about our instruments, shipping, and more.
Is it secure to buy here?
We are using Woo Commerce infrastructure on our entire site, so you can buy in confidence that your information is highly secured. Your details will never be exposed. At Ethnoinstruments Music, we prioritize the security of your financial transactions. To ensure the greatest safety and convenience, we have partnered with two of the world’s most famous and secure payment infrastructures Paypal and Stripe.
Which payment methods are acceptable?
We accept Paypal, Stripe for all major credit cards, western union and bank transfer. For more information visit our payments policy page.
Where do you get the instruments from?
Collaborating with artisans and craftsmen from every corner of Turkey, we ensure that each instrument we offer embodies the rich cultural heritage and meticulous craftsmanship of its origin. Through fair partnerships with over 20 producers, we have a sophisticated and integrated community committed to preserving tradition and quality.
How can I be sure my instrument won’t brake on the way?
We are using qualified packing materials along with 2-layered carton. We ship on daily basis music instruments to more than 20 countries. Just for the record, we are verified dealers in Etsy and Amazon, with 100% perfect feedback. We will pack your instrument with great care.
Can I return my instrument if I don’t like it?
Yes. You can return your eligible items in 14 days from the day of receiving to the package. For more details, check our easy return policy
How do I use a coupon code?
Every once in a while we are giving special discounts in our website. Also check up special discount for signing the mailing list. For applying the coupon, grab the the coupon code and paste it at the checkout. Your discount will appear once the coupon is entered and confirmed.
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